xxxx-pnr-p wetrt(ticket number) purge pnr
SABRE STEP SHEETS
COMMAND FOR SABRE: >>>> 5h- remarks >>>> N- DISPLAY NAMES >>>> F- TO FILE >>>> ER- SAVE >>>> P5H OR D- TO CHECK THE DIVIDED PNR >>>> CTRL BACKSPACE- ERASE THE HISTORY >>>> IA- TO DISPLAY THE ITN >>>> sell in seats >>> 01(class of service)(line segment) >>>> X(line segment)- to delete unwanted segments >>>> 1* to view more flights
PUBLISHED AUTOMATIC PRICING: WFRF(TICKET NUMBER)('COL)N(PASSENGER NO.)
MANUAL PRICING: WP WPNCB MERCHANT PRICING: WFRF(TICKET #)('COL)'PCJB WP'PCJB
AUTOMATIC PRICING: FXQ MERCHANT AMADEUS: FXP/R,UP FXB/R,UP
VOID A FLIGHT
Step 1: Access PNR PNR CODE
Step 2: Get the PCC code T then WETR(Ticket Line number) to check the status of the TICKET - OPEN and reservation should be in VOID WINDOW
Step 3: Ignore IG or I
Step 4: Emulate in Ticketing PCC---- AAA(PCC)
Step 5: Display PNR PNR CODE
Step 6: Display Ticket line T
Step 7: Type the command to void ticket, enter it twice WV(ticket line number)
Step 8: Check Ticket Image WETR(Ticket Line #) to make sure ticket is VOIDED
Step 9: Delete Itinerary XIA
Step 10: Make sure that the reservation was already cancel *IA
Step 11: Add remarks and Signature 5H-Freeform Text
Step 12: Add RETENTION
DIVIDE Step 1: Access PNR PNR CODE Step 2: Get the PCC Code T and Ignore IG Step 3: Emulate in Ticketing PCC AAA(PCC)
STEP 4: Access PNR PNR Step 5: Display the Name Field to check the Name Field Number to be divided N Step 6: Command to divide D(Name Field Number) Step 7: Receive 6GCO(Voyager Log-in) Step 8: File F Step 9: Receive 6GCO(Voyager Log-in) Step 10: Save ER Step 11: Check division of tickets P5H or D Step 12: Access the PNR that you are changing
PHASE IV Step 1: Display Price Quote PQ Step 2: Copy the old PQ Step 3: Delete the old PQ PQD-ALL Step 4: Start a shell for ADT pax -- W¥C Start a shell for SNR pax -- W¥C¥PSRC Start a shell for a child pax -- W¥C¥PCNN Start a shell for a infant pax -- W¥C¥PINF Step 5: L- Line Entitlement W¥I(PQ #)¥L(line number)-(fare basis code)(validity)*BA(baggage) Step 6: U - Tour Code/Waiver Code/this is where you will enter any tour codes or waiver codes from Eureka or the Airline W¥I(PQ #)¥U(tour code) Step 7: C - Fare Calculation Line/this entry will add the fare calculation line from the original ticket to the new one W¥I(PQ #)¥C(calc line) Step 8: K - Commission/if fare doesn't have commission - amount will be $0.00 W¥I(PQ #)¥K0.00 Step 9: E - Endorsement Line/this entry will copy the endorsement line from the original ticket and add it to the new ticket W¥I(PQ #)¥ED/(endorsement line) Step 10: Y - Money/this line will add the financials from the original ticket to the new ticket W¥I(PQ #)¥Y(Currency Code)(base fare)/(first tax)/(second tax)/… Step 11: A - Add the Validating Carrier
W¥I(PQ #)¥A(Airline Code)
EXCHANGE USING SAE Step 1: Access PNR PNR Code Step 2: Get the PCC code T Step 3: Ignore IG Step 4: Emulate in Ticketing PCC AAA(PCC) Step 5: Display PNR PNR Code Step 6: Check ticket status T then WETR(Ticket Line number) Step 7: Pull up fare rules FQ(Issue Date DD/MMM/YY)(City Pair)(Travel Date)¥Q(Fare Basis)-(Airline Code) ; RD(line # of the fare basis code)16 --- or RD(Issue Date DD/MMM/YY)(City Pair)(Travel Date)(Fare Basis)-(Airline Code)16 Step 8: Check new flight 1(Date)(City Pair)¥Airline code Step 9: Sell flight available 0(Number of passenger)(Class of service)(Line number) Step 10: Check if you have the correct flight IA Step 11: Delete the flight segments that is no longer needed [X(segment line number)] Step 12: Initiate SAE WFRF(ticket #) ; for merchant - WFRF(ticket #)‡PJCB Step 13: Advise customer the add collect Step 14: If customer agrees, QUIT the mask Step 15: Run CREDIT CARD AUTH SCRIPT; if there's no add collect you can skip this step Step 16: Initiate SAE again, WFRF Step 19: Run VOLUNTARY EXCHANGE SCRIPT
MANUAL EXCHANGE Step 1: Access PNR PNR Code Step 2: Get the PCC code T Step 3: Ignore IG Step 4: Emulate in Ticketing PCC AAA(PCC) Step 5: Display PNR PNR Code Step 6: Check ticket status T then WETR(Ticket Line number) Step 7: Check Fare Rules and look for the fare type line (OW/RT) RD(Line Number)M then RD*16 Step 8: Calculate Unused Base Fare Note: If all one way fare, use the fare calculation line to determine unused base fare If round trip recalculate using the list of fare basis with the first same class of service
EXCHANGE with FLIGHT CREDIT Step 1: Access PNR PNR Code Step 2: Get the PCC code T Step 3: Ignore IG Step 4: Emulate in Ticketing PCC AAA(PCC) Step 5: Display PNR PNR Code Step 6: Check ticket status T then WETR(Ticket Line number) Step 7: Pull up fare rules FQ(Issue Date DD/MMM/YY)(City Pair)(Travel Date)¥Q(Fare Basis)-(Airline Code) ; RD(line # of the fare basis code)16 --- or RD(Issue Date DD/MMM/YY)(City Pair)(Travel Date)(Fare Basis)-(Airline Code)16 Step 8: Check new flight 1(Date)(City Pair)¥Airline code Step 9: Sell flight available 0(Number of passenger)(Class of service)(Line number) Step 10: Check if you have the correct flight IA Step 11: Exchange using SAE - follow SAE process; if SAE failed, proceed to Manual Exchange
EXCHANGE for PURGED PNR Step 1: Access Purged PNR PNR Code-P Step 2: Get the PCC code, NAME, DATE OF BIRTH and PHONE NUMBER Step 3: Access different AREA Step 4: Emulate in Booking PCC - AAA(PCC) Step 5: Create a PNR - PRINT Step 6: Add necessary UDID's Step 7: Ignore IG Step 8: Emulate in Ticketing PCC - AAA(PCC) Step 9: Access the New created PNR PNR Step 10: Check ticket status WETRT(Ticket number) Step 11: Pull up fare rules FQ(Issue Date DD/MMM/YY)(City Pair)(Travel Date)¥Q(Fare Basis)-(Airline Code) ; RD(line # of the fare basis code)16 --- or RD(Issue Date DD/MMM/YY)(City Pair)(Travel Date)(Fare Basis)-(Airline Code)*16 Step 12: Exchange using SAE - follow SAE process ; if SAE failed, proceed to Manual Exchange
SCHEDULE CHANGE - ACCEPT/PROTECT WORKFOW Step 1: Access PNR (PNR) Step 2: Look for PCC T then WETR(Ticket Line Number) Step 3: Ignore IG Step 4: Emulate in Ticketing PCC AAA(PCC) Step 5: Retrieve PNR (PNR) Step 6: Accept alternate flight offered by airline EWR Step 7: Check connection is valid VCT Step 8: Check Ticket image WETR(ticket line #) - ticket image should matches the new flight *IA
If YES Step 9: Add necessary remarks 5H-Free Flow Step 10: Receive 6GCO(Voyager Log-in) Step 11: ER Step 12: Recap itin to the customer and send an updated itin
If NO Step 9: Proceed in creating Phase IV Step 10: ADD APPLICABLE WAIVER FROM EUREKA/AIRLINE Step 11: Receive 6GCO(Voyager Log-in) Step 12: ER Step 13: Run the Schedule Change Script and Queue SCHEDULE CHANGE - RE PROTECTION WORKFLOW Step 1: Access PNR (PNR) Step 2. Look for PCC T then WETR(Ticket Line Number) Step 3: Ignore IG Step 4: Emulate in Ticketing PCC AAA(PCC) Step 5: Retrieve PNR (PNR) Step 6: Display Air Segments IA Step 7: Cancel Unwanted Segment X(segment number) Step 8: Check Availability1(DepartDate)(CityPair) Step 9: Sell Flight 0(COS)(#ofSeats)(segment#) Step 10: Check if flight segments are correct IA Step 11: Check connection is valid VCT* Step 12: Receive 6GCO(Voyager Log-in) Step 13: ER Step 14: Proceed in creating Phase IV Step 15: ADD APPLICABLE WAIVER FROM EUREKA/AIRLINE Step 16: Receive 6GCO(Voyager Log-in) Step 17: ER Step 18: Run the Schedule Change Script and assign to queue
CANCEL REFUND (ASC) Once ASC is not accepted by the customer and refund is allowed by the airlines... Step 1: Access PNR PNR CODE Step 2: Get the PCC code T then WETR(Ticket Line Number) Step 3: Ignore IG Step 4: Emulate in Ticketing PCC AAA(PCC) Step 5: Display PNR PNR CODE Step 6: Check ticket status T then WETR(Ticket Line number) Step 7: Cancel Itinerary XIA Step 8: Add Retention line T¤(Date today)¥180 0OTH(Airline Code)GK(Number of Passenger)(Departure City)(Future Date)-INFO/RETENTION Step 10: Run REFUND SCRIPT EXCHANGE (ENROUTE) Step 1. Access PNR (PNR) Step 2. Look for PCC T then WETR(Ticket Line Number) Step 3. Ignore IG Step 4. Emulate in Ticketing PCC AAA(PCC) Step 5. Retrieve PNR (PNR) Step 6. Check Ticket Status (open) T Step 7. Display E-Ticket WETR(segment #) Step 8. Pull up fare rules FQ(Issue Date DD/MMM/YY)(City Pair)(Travel Date)¥Q(Fare Basis)-(Airline Code) ; RD(line # of the fare basis code)16 --- or RD(Issue Date DD/MMM/YY)(City Pair)(Travel Date)(Fare Basis)-(Airline Code)16 Step 9. Check Fare Rules and look for the fare type line (OW/RT) RD(Line Number)M then RD16 Step 10.Calculate Unused Base Fare Note: If all one way fare, use the fare calculation line to determine unused base fare. If round trip recalculate using the list of fare basis with the first same class of service Step 11. From FQ, Check the used base fare FQ(Issue Date)(City Pair)(Departure Date)-(AC) Step 12. Subtract base fare from the total base fare on original ticket T¤(Used Base Fare - Total Base Fare) Step 13. Calculate the Unused Taxes Step 14. Check Availability 1(Departure Date)(City Pair) Step 15: Get the total tax XT and subtract the value from the original taxes PQ Step 16: Unused Base Fare + Unused Taxed = Remaining Value Step 17: Check new flight 1(Date)(City Pair)¥Airline code Step 18: Sell flight available 0(Number of passenger)(Class of service)(Line number) Step 19: Check if you have the correct flight IA Step 20. Exchange using SAE; if SAE failed, proceed to Manual Exchange
CALCULATING THE UNUSED BASE FARE (LOW FARE TYPE) Use the fare calculation line to determine how to calculate the unused base fare. FORMULA: Total Base Fare - Base Fare for the Used Segment = Unused Base Fare
CALCULATING THE UNUSED BASE FARE (RT FARE TYPE) Step 1. Locate the total base fare of the ticket Step 2. Locate the historical FQ for the flown segment. FQ(Issue Date)(City Pair)(Travel Date)-(Airline Code) Step 3. From the list of fare basis code, start at the top and look for the lowest one-way fare in the same class of service or higher X = indication that fare is one-way Step 4. Subtract the value from Step 3 from the total base fare of the ticket. FORMULA: Total Base Fare of the ticket - Value from Step 3 = Unused Base Fare Note: If the value from step 3 is more than the total base fare of the ticket, the unused base fare is zero.
CALCULATING THE UNUSED TAXES Step 1. Access PNR PNR Step 2. Sell in availability with the same routing as the flown segments. Use any future date. 1(Future Date)(City Pair)(Time)-(Airline Code) Sell in the same class of the outbound Step 3. Display air segments IA priced the future date that you sell In Step 4. Use the back-date price command by specific segment. WPNCB¥B(Original Ticket Date)¥S(segment number) Step 5. Enter WPDF, which displays the breakdown of the taxes. Step 6. Subtract the used taxes from the taxes on the original ticket. FORMULA: Taxes on the original ticket - Used Taxes = Total Unused Taxes
CANCEL A FLIGHT w/ REFUND (PRETRAVEL) Step 1: Access PNR PNR CODE Step 2: Get the PCC code T then WETR(Ticket Line Number) Step 3: Ignore IG Step 4: Emulate in Ticketing PCC AAA(PCC) Step 5: Display PNR PNR CODE Step 6: Check ticket status T then WETR(Ticket Line number) Step 7: Pull up fare rules COMMANDS: FQ(Issue Date DD/MMM/YY)(City Pair)(Travel Date)¥Q(Fare Basis)-(Airline Code) ; RD(line # of the fare basis code)16 --- or RD(Issue Date DD/MMM/YY)(City Pair)(Travel Date)(Fare Basis)-(Airline Code)16 Step 8: Cancel Itinerary XIA Step 9: Add Retention line T¤(Date today)¥180 0OTH(Airline Code)GK(Number of Passenger)(Departure City)(Future Date)-INFO/RETENTION Step 10: Run REFUND SCRIPT
NOTE: Check EA13080 for the correct queue number if it's Partial Refund or Full Refund
CANCEL A FLIGHT w/ REFUND (ENROUTE)
Step 1: Access PNR PNR CODE
Step 2: Get the PCC code T then WETR(Ticket Line Number)
Step 3: Ignore IG
Step 4: Emulate in Ticketing PCC AAA(PCC)
Step 5: Display PNR PNR CODE
Step 6: Check ticket status T then WETR(Ticket Line number)
Step 7: Pull up fare rules
COMMANDS:
FQ(Issue Date DD/MMM/YY)(City Pair)(Travel Date)¥Q(Fare Basis)-(Airline Code) ; RD(line # of the fare basis code)16 --- or
RD(Issue Date DD/MMM/YY)(City Pair)(Travel Date)(Fare Basis)-(Airline Code)16
Step 8. Check Fare Rules and look for the fare type line (OW/RT) RD(Line Number)M then RD16
Step 9.Calculate Unused Base Fare
Note: If all one way fare, use the fare calculation line to determine unused base fare.
If round trip recalculate using the list of fare basis with the first same class of service
Step 10. From FQ, Check the used base fare FQ(Issue Date)(City Pair)(Departure Date)-(AC)
Step 11. Subtract base fare from the total base fare on original ticket T¤(Used Base Fare - Total Base Fare)
Step 12. Calculate the Unused Taxes
Step 13: Cancel Itinerary XIA
Step 14: Add Retention line
T¤(Date today)¥180
0OTH(Airline Code)GK(Number of Passenger)(Departure City)(Future Date)-INFO/RETENTION
Step 15: Run REFUND SCRIPT
NOTE: Check EA13080 for the correct queue number if it's Partial Refund or Full Refund